FAQ
General Questions
What is Ina’s Hands?
A wellness brand creating CBD-infused botanical blends inspired by ancestral traditions and designed for modern balance.
What products do you offer?
We currently offer CBD balms and botanical blends, with massage oils and additional offerings coming soon.
How are Ina’s Hands products made?
Each blend is handcrafted in small batches, using carefully sourced botanicals and hemp-derived CBD. We focus on simple, natural ingredients and transparent processes so you know exactly what’s inside.
Are your products good for sensitive skin?
Our formulations are made with gentle, plant-based ingredients and no harsh additives. However, as with any topical product, we recommend testing a small area of skin first. If irritation occurs, discontinue use.
Orders & Shipping
How long does shipping take?
Orders are processed within 2–3 business days. Standard U.S. shipping typically takes 3–7 business days. You’ll receive tracking details once your order ships.
Do you offer free shipping?
Yes — free standard shipping is offered on orders over $50 within the U.S.
Where do you ship?
We currently ship within the United States. International shipping may be available in the future.
Returns & Refunds
Can I return a product?
Due to the nature of wellness and personal care products, we cannot accept returns on opened or used items. If your item arrives damaged or defective, please contact us within 14 days of delivery so we can help.
How do I request a refund?
Email us at orders@inashands.com with your order number and photos of the item. If approved, refunds are issued back to your original payment method.
CBD & Ingredients
What is CBD?
CBD (cannabidiol) is a naturally occurring compound found in hemp. It is non-psychoactive and widely used in wellness products.
Do your products contain THC?
Our blends are made with hemp-derived CBD and contain less than 0.3% THC, in compliance with U.S. regulations.
Are your products lab tested?
Yes. Each batch is third-party tested, and we emphasize transparency with clear labeling and compliant sourcing.
Usage
How should I use your balm?
For best results, apply a generous amount of balm to areas of tension and gently massage until absorbed. Our blends are designed to be enhanced with warmth — you can follow with a heat pack, a warm towel, or even a soak in a warm bath. The combination of massage and heat helps the botanicals release their natural aromas and create a comforting ritual of care.
How much should I use?
Start small — a little goes a long way. You can apply more as needed based on your routine.
Can I use this if I have a medical condition?
Please consult with your healthcare provider before using CBD products, especially if you have a medical condition or take medications.