Refund policy

We want you to feel confident trying Ina’s Hands.

If your order arrives damaged or defective, please contact us within 14 days of delivery at orders@inashands.com with your order number and photos. We’ll make it right with a replacement or refund.

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🌿 7-Night Satisfaction Guarantee

We stand behind our products.

Use your balm for up to 7 nights. If you don’t feel a difference, simply reach out — we’ll refund your purchase.

No return is required.

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📦 Returns

Unopened items may be returned within 14 days of delivery.

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

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💳 Refunds

Refunds are issued to your original payment method once approved.

Please allow a few business days for processing depending on your bank or provider.

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Ina’s Hands — made to be felt, not just believed.