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Refund policy

Refunds + Returns

Try your ritual with confidence.

If something arrives wrong, damaged, or not as expected, reach out and we’ll help.

01

7-night satisfaction guarantee

Use your balm for up to 7 nights. If it does not feel like the right ritual for you, contact us and we’ll refund your purchase.

No return required

02

Damaged or defective orders

Contact us within 14 days of delivery with your order number and photos. We’ll help with a replacement or refund.

03

Returns

Unopened items may be returned within 14 days of delivery.

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

04

Refunds

Approved refunds are issued to your original payment method.

Processing time may vary depending on your bank or payment provider.

Need help?

Email us with your order number.

orders@inashands.com

Ina’s Hands products are topical body-care products. For external use only. Do not ingest. Patch test first. Individual experiences vary.

Ina’s Hands — made to be felt, not just believed.

Disclaimer: Ina’s Hands products are intended for adult use only (21+) and for external/topical use only. Do not ingest. Patch test before wider use. Avoid eyes, broken skin, and irritated areas. Keep out of reach of children. Statements on this site have not been evaluated by the Food and Drug Administration. All products contain 0.3% THC or less. These products are not intended to diagnose, treat, cure, or prevent any disease. If pregnant, nursing, taking medication, or under medical supervision, consult a qualified healthcare professional before use. Kratom infused products will not be shipped to states where it is illegal. We are unable to ship to the following states: Alabama, Arkansas, Indiana, Kansas, Louisiana, Rhode Island, Tennessee, Utah, Vermont, and Wisconsin; and certain cities and counties in other states.