Terms of service
Terms of Service
Effective Date: 07/09/2026
This website is operated by L & Q LLC d/b/a Ina’s Hands (“Ina’s Hands,” “we,” “us,” or “our”). By visiting our website, browsing our products, placing an order, creating an account, submitting information, or otherwise using this site, you agree to these Terms of Service.
If you do not agree with these Terms, please do not use this website.
1. Eligibility
You must be at least 21 years old to use this website or purchase products from Ina’s Hands.
By using this site or placing an order, you confirm that you are at least 21 years old and that all information you provide is accurate and complete.
2. Product Use
Ina’s Hands products are intended for adult external/topical use only unless expressly stated otherwise.
Do not ingest our topical products. Do not apply products to eyes, broken skin, irritated skin, or sensitive areas. Patch test before wider use. Discontinue use if irritation occurs.
Our products are not intended to diagnose, treat, cure, or prevent any disease. Information on this website is for general educational and product-use purposes only and is not medical advice. If you are pregnant, nursing, taking medication, have a medical condition, or are under medical supervision, consult a qualified healthcare professional before use.
Individual experiences vary.
3. Product Information
We do our best to describe our products, ingredients, sizes, pricing, and availability accurately. However, we do not guarantee that all product descriptions, images, pricing, or other content on the site are error-free, complete, current, or uninterrupted.
We reserve the right to correct errors, update product information, change pricing, limit quantities, cancel orders, or discontinue products at any time.
4. Orders and Payment
By placing an order, you agree to provide accurate billing, shipping, contact, and payment information.
Some Ina’s Hands orders may be processed through secure bank payment, eDebit, eCheck, ACH, or another approved payment method. Orders may remain pending until payment is confirmed. We may delay shipment until payment is verified and cleared.
We reserve the right to cancel or refuse any order for any reason, including but not limited to payment issues, suspected fraud, restricted shipping locations, inventory issues, compliance concerns, or inaccurate customer information.
5. Shipping Restrictions
Ina’s Hands may restrict shipping to certain states, territories, countries, or locations based on product type, applicable laws, carrier limitations, processor requirements, or internal compliance policies.
If your address is in a restricted location, we may cancel your order and refund eligible payment after review.
Customers are responsible for entering accurate shipping information. Ina’s Hands is not responsible for delays, failed delivery, or loss caused by incorrect or incomplete shipping details.
6. Returns, Refunds, and Cancellations
Returns, refunds, and cancellations are governed by our Refund Policy and Shipping Policy, which are incorporated into these Terms by reference.
We reserve the right to deny refunds or returns where products have been misused, opened, damaged after delivery, returned without approval, or where refund abuse is suspected.
7. Website Use
You agree not to use this website for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose.
You may not:
- Use the site in violation of any applicable law or regulation.
- Submit false, misleading, or incomplete information.
- Attempt to interfere with the security or operation of the site.
- Copy, scrape, crawl, harvest, or extract content, data, images, product descriptions, or customer information from the site.
- Upload malicious code, viruses, bots, or other harmful tools.
- Impersonate another person or entity.
- Use our website, products, images, or content to create competing products, listings, advertisements, or websites.
- Resell products without written permission from Ina’s Hands.
- Use our products or content in a way that violates these Terms.
We reserve the right to restrict, suspend, or terminate access to the site if we believe a user has violated these Terms.
8. Intellectual Property
All content on this website, including but not limited to product images, videos, graphics, logos, text, product names, designs, layouts, icons, photography, copy, branding, and visual assets, is owned by or licensed to Ina’s Hands and is protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, modify, distribute, display, sell, publish, download, scrape, or use any Ina’s Hands content, product images, videos, text, or branding without prior written permission.
Unauthorized use of our images, product pages, advertising content, product descriptions, or brand assets is prohibited.
9. User Content, Reviews, and Testimonials
If you submit a review, message, photo, video, comment, testimonial, social media post, or other content to Ina’s Hands, you confirm that your content is accurate, original, and does not violate the rights of any third party.
We will only use direct customer words, images, videos, or testimonials in marketing when we have permission to do so.
By granting permission, you allow Ina’s Hands to use the approved content in connection with our website, email, social media, ads, product pages, and other marketing materials. We may identify you by first name, initials, or anonymous description depending on the permission granted.
We reserve the right to remove or refuse user content that we consider inappropriate, misleading, offensive, unlawful, or inconsistent with our policies.
10. Third-Party Links and Services
Our website may contain links to third-party websites, payment providers, shipping providers, social platforms, review tools, or other services.
We are not responsible for the content, policies, security, practices, or availability of third-party websites or services. Your use of third-party services is subject to their own terms and policies.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
12. Communications
By placing an order, submitting a form, creating an account, or contacting us, you agree that we may contact you regarding your order, payment, shipment, customer service, account, or other transaction-related matters.
If you subscribe to marketing emails or SMS messages, you may unsubscribe according to the instructions provided in those messages.
13. Disclaimer of Warranties
This website and all products, content, and services are provided “as is” and “as available” without warranties of any kind, either express or implied, unless otherwise required by law.
We do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or harmful components.
Product results and experiences vary by individual.
14. Limitation of Liability
To the fullest extent permitted by law, Ina’s Hands, L & Q LLC, and our owners, officers, employees, contractors, suppliers, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website, products, services, or content.
Our total liability for any claim related to an order shall not exceed the amount paid for the product giving rise to the claim, unless otherwise required by law.
15. Indemnification
You agree to indemnify, defend, and hold harmless Ina’s Hands, L & Q LLC, and our owners, officers, employees, contractors, suppliers, partners, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your use of the website, violation of these Terms, misuse of products, violation of law, or infringement of any third-party rights.
16. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted means you accept the updated Terms.
17. Governing Law
These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles.
18. Contact
Questions about these Terms may be sent to:
Ina’s Hands
L & Q LLC
Email: orders@inashands.com
Address: 9091 Snowden River Parkway, STE 1093, Columbia MD 21046